According to “The 2013 Global State of Quality Research” conducted by ASQ®, APQC® (American Productivity & Quality Center), and the ASQ Advisory Panel, customer satisfaction is the most important quality measurement used today at a rate of 98% in manufacturing and 96% in services.
How Can SPC Software Help You Achieve Better Customer Satisfaction?
Ensure your suppliers only provide you high-quality products
“Synergy 2000 SPC software gave us the tools to better measure and analyze the quality of the plating we were receiving using SPC data. This gave us the definitive objective measurements, in real-time, to improve quality from our suppliers. Being able to reliably collect data facilitates communication between MASS and its supplier base, “said Dan Heimann of MASS Precision.
Prevent out-of-control or out-of- specifications before they occur
“We are able to daily monitor critical characteristics in an effective, real-time, proactive, manner and predict if the processes or the tools are trending towards going out-of-control,” remarked Aditya Deshpande of Cumberland Plastics.
Reduce rework in real-time ensuring on-time delivery
“The other way we are saving money is the fact that we have decreased considerably the amount of rework we are performing. Now we have the visibility to see when a process is trending towards going out-of-control. We can make adjustments so it doesn’t go out-of-control—saving us a tremendous amount of repackaging,” commented Tim Stutzman of Oregon Freeze Dry.
Provide production documentation at the time of product delivery
“When the QARs (Quality Assurance Representatives) come to inspect us, I have all the information they need prepared in packets for them. Sometimes we are asked to send materials directly to the ship yards. These are usually orders with a fast turnaround. Because the data is readily available, we can provide all the documentation quickly along with the products we are shipping out,” said Bob Batsche of Carlisle & Finch Co.
Provide historical data on equipment to prevent downtime
“Previously, Portage Plastics would have to pull the product, sort the product, figure out what happened, pay 3 days of overtime, as well as repair the machine. Since using Synergy from Zontec, our product return rate has dropped to less than half of a percent of what we are currently shipping,” added Heidi Beaver of Portage Plastics.
Are you striving to increase your customers’ satisfaction? Let Zontec’s Synergy software help you ensure the quality of your supplier’s products, eliminate defects before they occur, prevent rework and downtime, and provide the necessary documentation to satisfy your customers.