We provided you with what “The 2013 Global State of Quality Research” conducted by ASQ®, APQC® (American Productivity & Quality Center), and the ASQ Advisory Panel found the top quality measures globally. Here they are in order of importance:
- Customer Satisfaction – 97.1%
- Employee Satisfaction – 92.6%
- Percent Compliant – 90.05%
- Internal Failures – 82.8%
- Measure of Safety – 80.9%
- Percent On-Time Delivery – 79.3%
- First Pass Yield – 67.8%
- Defects Per Million – 62.0%
We asked for your input as to what are the important quality measures for your plant. We asked two questions:
- By order of importance, which quality measure are important to your organization?
- Which quality measures do you actually use?
Here are the results you gave us:
As you can see “Customer Satisfaction” is still the most important quality measure. However “Percent On-Time Delivery” and “Measures of Safety” were more important to you than the worldwide survey.