Multicircuits Uses Synergy to Achieve Customer Satisfaction
Executive Summary: Multicircuits is a company that started in 1990 with one mission: to provide quality single, double-sided, and multilayer quick turn printed circuit boards. Since Multicircuits’ inception, their commitment to providing high quality printed circuit boards backed by superior customer service has not wavered. Their staff of highly skilled professionals is the driving force behind their success. Their multi-faceted approach to manufacturing and marketing offers their customers a wide range of flexibility and options.
Case Study | Case Studies, Customer Satisfaction, Industry, Manufacturing, Outcome, Resources, Role, Software, Synergy 2000
The Challenge
- Customer requirement
The Solution
The Results
- Met customer requirements
- Easy to use for operators
- File creation in minutes
- Time savings for personnel
The Details
Multicircuits was started in 1990 with one mission: to provide quality single, double-sided, and multilayer quick turn printed circuit boards. Since Multicircuits’ inception, their commitment to providing high quality printed circuit boards backed by superior customer service has not wavered. Their staff of highly skilled professionals is the driving force behind their success. Their multi-faceted approach to manufacturing and marketing offers their customers a wide range of flexibility and options.
“The software is great, but the support and training I received is bar none.”
— Chris Gauthier, Quality Manager for Multicircuits
Multicircuits began searching for a Statistical Process Control (SPC) solutions in 2008. Christine Gauthier, Quality Manager, for Multicircuits searched the internet, visited trade shows ,and analyzed SPC software product demos. During a Zontec demonstration, Gauthier was impressed with how easy the software was to set up and use, and met all the criteria (features) they had been searching for.
“We find many features in the Synergy software impressive,” remarked Gauthier. She referenced the following features:
- COM Port Feature
- Ease-of-use for Operators/ Engineer/ Manager levels of the software
- Email notification
- Exporting Capabilities
- File Creation/ Management
- Gage R & R
- Import of documents, files, videos into a Data Bank
- Process Control Tools
- Real-Time Calculation Cpk, Ppk
- Report Creation
- Stoplight dashboard (process control at a glance)
- Statistical Charts
- Security
- Training Manuals
Like many companies are running leaner than ever, Multicircuits is no exception. “The Synergy software has given me the ability to manage my time more efficiently because I am not performing data collection tasks manually which are both time consuming and cumbersome.” Gauthier said “One of the main reasons we chose the software ‘is that it literally takes minutes to set up a file’. It also has the capability to create several different types of statistical charts which satisfy requirements requested from our customers.”
In 2010 Multicircuits attained AS9100 certification, and along with the certification, created more opportunities for our company with new customers. “And with the ever changing customer requirements the software still continues to meets our needs,” commented Gauthier.
Coming from a company that values customer service, Gauthier recognizes good customer services in other companies. “The software is exceptional, but the support and training I received is bar none” said Gauthier.
“When we were looking for a SPC solution, we were looking for a software package that would be easy to setup and use. With Synergy, we achieved our objectives of customer satisfaction.”
— Chris Gauthier
Quality Manager for Multicircuits